1. Introduction
Axiah Lab, developed and operated by Axiah Lab Inc., respects your privacy and is committed to protecting any personal information you may provide while using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.axiahlab.lat or engage with our computer systems design and integrated solutions services.
Axiah Lab Inc. is a Canadian corporation with its registered office at 39 135e av, Saint-Hippolyte, J8A 2J2, Canada. As a provider of professional, scientific, and technical services in the computer integrated systems design industry, we adhere to applicable Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act, or PIPEDA.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, you should discontinue use of our website and services immediately.
2. Information We Collect
2.1 Information You Provide Voluntarily
We collect information that you voluntarily provide when you contact us via email at help@axiahlab.lat, by phone at +14847599750, or through any contact forms on our website. This information may include your name, email address, phone number, company name, job title, project description, and the content of your inquiry. We use this information solely to respond to your request and to provide you with details about our systems design and consulting services.
If you engage Axiah Lab Inc. for a professional engagement, we may collect additional information necessary to perform our services, including technical specifications, system configurations, access credentials, and other information relevant to the scope of work agreed upon.
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing activity. This includes your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, date and time stamps, and other diagnostic data. This information is collected through standard server logs and is used to maintain and improve website performance, analyze traffic patterns, and diagnose technical issues.
We do not use third-party tracking cookies, advertising cookies, or cross-site tracking mechanisms. Our website may use essential session cookies required for proper website functionality. These cookies do not store personally identifiable information and are deleted when you close your browser.
2.3 Information We Do Not Collect
Axiah Lab does not collect sensitive personal information such as government-issued identification numbers, financial account credentials, racial or ethnic origin data, political opinions, religious beliefs, health information, or biometric data through our website or standard service delivery channels. We do not engage in the purchase or sale of personal data from or to third parties for marketing or profiling purposes.
3. How We Use Your Information
The information we collect is used for the following purposes, each grounded in a legitimate business interest or your consent:
- Service Delivery: To provide, operate, and maintain our computer systems design and integrated solutions services. This includes responding to inquiries, preparing proposals, executing contracted work, and providing ongoing support.
- Communication: To communicate with you about your projects, respond to your questions, send technical documentation, and provide updates about our services that are relevant to your engagement.
- Website Improvement: To analyze how visitors interact with our website so we can improve navigation, content relevance, and overall user experience. This analysis uses aggregated data and does not target individual users.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes maintaining records as required by Canadian corporate and tax law.
- Security: To detect, prevent, and address technical issues, unauthorized access, fraud, or other harmful activity that could compromise our systems or your data.
We limit the use of your information to these stated purposes. We will not use your information for any purpose materially different from those described in this policy without providing notice and, where required by law, obtaining your consent.
4. How We Share Your Information
Axiah Lab Inc. does not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
- Service Providers: We may engage trusted third-party companies and individuals to facilitate our services, such as hosting providers, email delivery services, and analytics platforms. These providers have access to your information only to perform tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.
- Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities, including courts, law enforcement, or regulatory agencies within Canada or applicable foreign jurisdictions.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified via email and a prominent notice on our website of any change in ownership or use of your information.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
We require all third parties to respect the security of your personal data and to treat it in accordance with this policy and applicable law. We do not allow third-party service providers to use your personal data for their own purposes.
5. Data Security
Axiah Lab implements appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS protocols, access controls and authentication mechanisms for internal systems, regular security assessments and vulnerability testing, and physical security controls at our facilities and those of our hosting providers.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is one hundred percent secure. Absolute security cannot be guaranteed. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at help@axiahlab.lat.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required or permitted by applicable law. When determining retention periods, we consider the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we processed the information, and applicable legal requirements.
Information related to completed professional engagements is typically retained for a period of seven years from the conclusion of the engagement to comply with Canadian tax and corporate record-keeping obligations. Website log data is retained for a maximum of twelve months and is then permanently deleted.
7. Your Rights
Under Canadian privacy law, you have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you. We will respond within the timeframes prescribed by applicable law.
- Correction: If you believe the information we hold about you is inaccurate or incomplete, you may request that we correct or update it.
- Withdrawal of Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Withdrawal may affect our ability to provide services to you.
- Complaint: If you believe we have not complied with this Privacy Policy or applicable law, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact us using the contact details provided in this policy. We may need to verify your identity before processing your request.
8. International Data Transfers
As a Canadian company serving clients globally, your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that such transfers comply with applicable law and that your information receives an adequate level of protection regardless of where it is processed.
Our data hosting infrastructure is located primarily in Canada and the United States. When we transfer personal information across borders, we implement appropriate safeguards including contractual clauses and data processing agreements that meet the requirements of Canadian and applicable international privacy laws.
9. Children and Privacy
Our website and services are directed at businesses and professionals operating in the computer systems design and technical services industry. We do not knowingly collect personal information from children under the age of thirteen. If we become aware that a child under thirteen has provided us with personal information, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at help@axiahlab.lat.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Axiah Lab Inc. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit.
11. Changes to This Policy
Axiah Lab reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the effective date at the top of this page and post the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
For material changes that affect your rights or the way we use your information, we will provide prominent notice on our website and, where reasonably possible, notify you directly via email if we have your contact information on file. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised terms.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us using the information below:
Axiah Lab Inc.
39 135e av
Saint-Hippolyte, J8A 2J2
Canada (CA)
Email: help@axiahlab.lat
Phone: +1 (484) 759-9750
Website: www.axiahlab.lat
We are committed to working with you to obtain a fair resolution of any privacy concern. You also have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.